Refund Policy for MobiSource
At Mobiphix, we are committed to providing high-quality products and reliable service to all our customers and partners. We understand that issues may occasionally arise, and our goal is to resolve them quickly and fairly through our store-credit-based refund policy.
1. No Cash Refunds – Store Credit Only
As a B2B wholesale supplier, Mobiphix does not issue cash refunds. All approved returns are compensated through store credits, which can be easily redeemed on future orders with no expiry date.
2. Eligibility for Return or Credit
Requests must be made within 7 days of delivery. Items must be unused, uninstalled, and in original packaging. Installed, damaged, or liquid-affected products are not eligible. Returns are accepted only after QC approval.
3. Defective or Wrong Items
If you receive a defective or incorrect item, please contact: 📧 info@mobisource.ca or message us on WhatsApp with your invoice number, product name, and clear photos/videos. Once verified, we will issue a replacement or store credit accordingly.
4. Shipping Responsibility
The customer is responsible for return shipping costs, unless the issue is caused by Mobiphix. A tracking number is required for all returns. Mobiphix is not responsible for lost or untracked shipments.
5. Warranty-Related Returns
All products are covered under our Lifetime Functionality Warranty. If a product fails under normal use (without physical or liquid damage), a replacement or store credit will be issued after inspection.
5. Warranty-Related Returns
All products are covered under our Lifetime Functionality Warranty. If a product fails under normal use (without physical or liquid damage), a replacement or store credit will be issued after inspection.
Return Address
Mobiphix Inc.
5080 Timberlea Blvd, Unit 19 Mississauga, ON L4W 4M2, Canada
Frequently Asked Questions
No. MobiSource does not issue cash refunds. All approved returns are compensated with store credit, which can be used on future orders with no expiry.
Contact us within 7 days of delivery via email at 📧 info@mobiphix.ca or WhatsApp with your invoice number, product name, and clear photos/videos of the item.
Only unused, uninstalled items in their original packaging are eligible. Installed, damaged, or liquid-affected products cannot be returned.
Return or store credit requests must be made within 7 days of delivery.
No. Installed, physically damaged, or liquid-affected products are not eligible for return or store credit.
Contact us immediately with your invoice number, product details, and clear photos/videos. After verification, we will issue a replacement or store credit.
Products under the Lifetime Functionality Warranty that fail under normal use (without physical or liquid damage) will be replaced or credited after inspection.
Once approved, store credit is issued promptly and can be used immediately on future orders.